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Consumer Report Download

The Consumer Verdict,
The Report That's Redefining Delivery

5,000 ONLINE BUYERS | US, UK, FRANCE, AND GERMANY

Discover the new delivery standard defined by consumers. In the largest international survey for a decade, online buyers reveal what they now expect from shipment and delivery, and what breaks their trust.

2-3h4 in 10 expect a scheduled 2-3h delivery window

61%are willing to pay more for better tracking

37%consider delays to be their #1 frustration

"An essential reading for leaders in operations, strategy and innovation."

The Consumer Verdict

Inside the report:

  • How consumer expectations have changed
  • 6 consumer demands carriers need to know
  • 7 carrier network failure points that erode trust and block efficiency
  • Insights to help brief your teams, and retain customers